Privacy Policy
Effective Date: 23/01/2025
At Indexs Capital Group ("we," "us," "our"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Address
Email address
Phone number
Date of birth
Identification documents (e.g., passport, national ID)
b. Financial Information
Bank account details
Transaction history
Payment methods
c. Technical Information
IP address
Device type
Operating system
Browser type
d. Other Information
Communications with our support team
Preferences and feedback
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery: To process transactions and provide our digital wallet and money transfer services.
Compliance: To meet legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.
Customer Support: To address inquiries, complaints, and technical issues.
Security: To detect and prevent fraud, unauthorized access, and other security risks.
Improvement: To analyze usage patterns and enhance our services.
Marketing: To send promotional content (only with your consent).
3. How We Share Your Information
We may share your information with the following parties:
Regulatory Authorities: As required to comply with BCEAO, UK, EU, and international laws.
Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors, cloud storage providers).
Affiliated Companies: Entities within the Indexs Capital Group for operational purposes.
Law Enforcement: To respond to legal requests, such as court orders or subpoenas.
Others: With your explicit consent or as necessary to protect our rights and safety.
4. Data Retention
We retain your information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Comply with legal and regulatory requirements.
Resolve disputes and enforce our agreements.
5. Your Rights
Depending on your location, you may have the following rights:
Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal and regulatory restrictions.
Restriction: Request restriction of data processing.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to processing based on legitimate interests or direct marketing.
To exercise these rights, contact us at Support@indexs-capital.com.
6. Data Security
We implement technical and organizational measures to protect your data, including:
Encryption of sensitive information.
Regular security assessments.
Restricted access to personal data.
While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your data may be transferred and processed in countries outside your own, including regions with different data protection laws. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance user experience.
Analyze website traffic.
Provide tailored content and advertisements.
You can manage cookie preferences through your browser settings. Refer to our Cookie Policy for more details.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or service notifications. Continued use of our services constitutes acceptance of the revised Privacy Policy.
